Of Rogue Waves and Leadership IV

May 22nd, 2011  |  Published in Articles

Of Rogue Waves and Leadership IV – by Jodi Guerrao
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Shackleton  conceived of and brought about the Imperial Trans-Antarctic Expedition. That sounds very majestic and regal, don’t you think? Everyone generally agrees Shackleton had a gift for showmanship and promotion. Here’s what he said about it in his prospectus:
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“From the sentimental point of view, it is the last great Polar journey that can be made.
It will be a greater journey than the journey to the Pole and back, and I feel it is up to
the British nation to accomplish this, for we have been beaten at the conquest of the
North Pole and beaten at the conquest of the South Pole. There now remains the largest
and most striking of all journeys – the crossing of the Continent.” (Alexander, p.9)
And so he needed a ship and a crew. For the ship he purchased a brand new ship from a Norwegian shipyard. It was orginally named the Polaris, but Shakleton renamed it the Endurance (this will prove prescient later) after the Shackleton family motto, “Fortudinae Vincimus” (“Through Endurance We Conquer“)  This ship  was specifically designed for Polar seas. She was certainly no ordinary ship; she was one of a kind. Close your eyes and imagine this ship as Alfred Lansing described her:
“In appearance, the Endurance was beautiful by any standard. She was a barkentine – three masts, of which the forward one was square-rigged, while the after two carried fore-and-aft sails, like a schooner. She was powered by coal-fired, 350-hp steam engine, capable of driving her at speeds of up to 10.2 knots. She measured 144 feet over-all, with a 25-foot beam, which was not overbig, but big enough. And though her sleek black hull looked from the outside like that of any other vessel of a comparable size, it was not.
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“Her keel members were four pieces of solid oak, one above the other, adding up to a total thickness of 7 feet, 1inch. Her sides were made from oak and Norwegian mountain fir, and they varied in thickness from about 18 inches to more than 2 ½ feet. Outside this planking, to keep her from being chafed by the ice, there was a sheathing from stem to stern of greenheart, a wood so heavy it weighs more than solid iron and so tough that it cannot be worked with ordinary tools. Her frames were not only doublethick, ranging from 9 ¼ to 11 inches, but they were double in number, compared with a conventional vessel.
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“Her bow, where she would meet the ice head on, had received special attention. Each of the timbers there had been fashioned from a single oak tree especially selected so that its natural growth followed the curve of her design. When assembled, these pieces had a total thickness of 4 feet, 4 inches.” (Lansing, 17-18)
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It was a spectacularly effective, gorgeous vessel, designed for superperformance. An extraordinary ship like the Endurance needed an extraordinary crew. Shackleton’s first hire was Frank Wild, his Antarctic buddy, from the biscuit story, as second-in-command. As captain he hired Frank Worsley, an experienced seaman and as it would turn out, a phenomenal navigator. There were a few other veterans as well: Tom Crean, second officer, Alfred Cheatham, third officer, Thomas McLeod, able seaman and George Marston, artist. Now, you may wonder, an artist? Don’t forget this was a scientific expedition, needing and employing scientists, photographers, doctors and seamen all together.
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So, “the boss” had his veteran core. But what about the rest of the crew? He did probably what we would do when we need to hire someone. He put an ad in the paper. Here is how it looked:
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He got over 5000 responses.
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Even three women applied. It was Wild’s job to sort through them. He had three categories: (1) Mad, (2) Hopeless, and (3) Possible.
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Shackleton looked through the Possibles, granted the most unusual of interviews, and then made a decision.
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Of Rogue Waves and Leadership III

May 20th, 2011  |  Published in Articles

Of Rogue Waves and Leadership – by Jodi Guerra
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Shackleton’s next excursion, at age 33, was his first command of a Polar expedition. He was selected to command the Nimrod, whose goals were to find both the magnetic and geographic South Pole, while exploring the ecosystem and biology of the region. This was an exciting journey. This time he took Manchurian ponies to pull the sledges. Well, it didn’t work. But the ponies were useful as food, and this did keep the men from starving or suffering from scurvy. Shackleton and three companions left the larger expedition in an attempt to reach the South Pole. They nearly made it. In fact, they came within 100 miles of — besting Scott’s record by nearly 360 miles! But Shackleton, ever the pragmatist, took stock of the situation and his supplies. They were too low.
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If they pressed forward and then returned, they wouldn’t make it. So they turned back. In fact, with one of the men very ill, they had to dump essentially all the provisions and just walk for 36 hours straight to get back to the base camp. But, they did make it. Shackleton always put survival first. On this 36 hour, exhaustive trek back, he won over a convert. Frank Wild was one of the men Shackleton had chosen to accompany him on this venture. Listen to this:
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During the march back from 88 degrees south, one of Shackleton’s three companions, Frank Wild, who had not begun the expedition as a great admirer of Shackleton, recorded in his diary an incident that changed his mind forever. Following an inadequate meal of pemmican and pony meat on the night of January 31, 1909, Shackleton had privately forced upon Wild one of his own biscuits from the four that he, like the others, was rationed daily. “I do not suppose that anyone else in the world can thoroughly realize how much generosity and sympathy was shown by this,” Wild wrote, underlining his words. “I DO and by GOD I shall never forget it. Thousands of pounds would not have bought that one biscuit.”
(Alexander, 13.)
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Well, when Shackleton returned home, he was a national hero. He was knighted. Later the Norwegian explorer Roald Amundsen would actually reach the South Pole to be followed a bit later by Scott. But Scott would not return from Antarctica. He would die in a tent with two other men. No one he took with him on this race to the pole would make it. He became a hero in Britain, a name all school children recognize.
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Shackleton was an optimist. Turning back so close to the pole must have been hard. But he knew there would be other chances.  He knew he would eventually find a way for another big Antarctic adventure!
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Of Rogue Waves and Leadership II

May 19th, 2011  |  Published in Articles

Of Rogue Waves and Leadership – by Jodi Guerra

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He was born in 1874 in Ireland the second of ten children. His family had a Quaker background and had immigrated to Ireland from Yorkshire.  There were ten children in Shackleton’s family. He had nine siblings-eight sisters and one brother. His father, Henry Shackleton, was a landowner and farmer, but with Ireland’s diastrous potato crops, he knew that supporting his large family by farming would not be possible. When Ernest was six years old, Henry Shackleton moved the family to Dublin, Ireland and began his medical studies at Trinity College. He was thirty-three years old at the time. After finishing his medical training, Henry Shackleton moved the family from Dublin to London, England where he began his career as a doctor. His mother was a happy, strong, somewhat non-traditional woman. Altogether, his upbringing was comfortable, upper-middle class, stable and rather spiritual in that the Bible was read aloud.  He was homeschooled until he was around 10 and the family moved to London.

At that point, Ernest went to school. His school career was rather unremarkable. In fact, he did not enjoy school and found it confining. Henry Shackleton wanted his son to follow him and become a doctor, Ernest wanted adventure, he longed to go to sea. When Shackleton was sixteen years old, with his father’s permission, he left Dulwich College and joined the crew of the “Houghton Tower” bound for South America. Over the next five years, Shackleton made voyages to and from the Far East and America. In 1898, at the age of twenty-four, Shackleton was certified as Master which meant he could command a British ship anywhere on the seven seas. He had worked hard, learning the job from the ground up. He cleaned decks, loaded cargo, was sick, almost gravely injured, etc. He greatly disliked the “life of a sailor” as we would traditionally think of it — drinking, swearing and other things. But, he refused to quit and persevered. He took the required exams, finished his apprenticeship and continued to network and rise ever higher in position in the merchant marine.
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Eventually he left commercial service to join the Discovery as junior officer. This ship and expedition was led by Robert F. Scott and was going to Antarctica. Shackleton was of course excited, and even was a leader on board whom others naturally sought. The goal of the expedition was to reach the South Pole and claim it for Britain. Shackleton learned a lot on this expedition. He and one other man were selected to accompany Scott on the trek across Antarctica. Now, this doesn’t sound like that big of a deal. But please remember that this was uncharted, unmapped, unknown territory. It would be a journey of over 1600 miles in sub-zero temperatures.
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Think about that!
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Well, they didn’t achieve the goal. Scott didn’t provision enough, and some 745 miles from the pole, Scott had to give the order to return. The men were in desperate straits. They were suffering from scurvy, they were starving and they were very tired and sick. Shackleton, in fact, had to be carried on the sledge several times. It was a fight for his life. So Shackleton learned how very important it was to be prepared. And he also continued to learn about servant leadership. Scott and Shackleton could not have been more different. Scott was a product of the Royal Navy and as such had a love for structure, rank and command. He even put a man in irons, in the desolate Antarctic, for disobedience. And so, here are Scott, Shackleton and another man named Wilson, fighting for their lives on this trek. They quibbled and quarreled. It seems natural that the stress and strain of the environment, the cold, the wet, the lack of  food, etc., would fray one’s nerves, but what a terrible place to quibble. Here’s part of the story:
“The long days of white silence, the unrelenting tedium and hardship, the unrelieved close quarters – all these factors must have shredded the men’s nerves. Wilson appears to have been forced to act as peacemaker on more than one occasion. Years later, Scott’s second-in-command told the story that after breakfast one day Scott had called to the other men, “Come here, you bloody fools.” Wilson asked if he was speaking to him, and Scott replied no. “Then it must have been me,” said Shackleton. “Right, you’re the worst bloody fool of the lot, and every time you dare to speak to me like that, you’ll get it back.” It is a surreal encounter, a piece of absurd theater – three men alone at the ends of the earth in a virtual whiteout, hissing at one another.” (Alexander, Caroline. The Endurance: Shackleton’s Legendary Antarctic Expedition. New York: Alfred A. Knopf, 1999.)
Once they made it back to their ship, Scott sent Shackleton home early which was just as well. As a representative of the ship, Shackleton made lots of contacts and public appearances. This would help him immensely to organize and finance his own future expeditions.
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Of Rogue Waves and Leadership I

May 17th, 2011  |  Published in Articles

Of Rogue Waves and Leadership – by Jodi Guerra
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I am an avid reader. I just love to read, and I especially love to read non-fiction works. Ten years ago I got my hands on a best seller entitled The Perfect Storm by Sebastian Junger. Have any of you read that book? It’s a great book about the convergence of three storm systems to create this monster storm and the storm’s subsequent destruction of the fishing vessel the Andrea Gail. You may have seen the movie with George Clooney? Anyway, I just love this book and I encounter a certain section in which the author is describing one of the possible ways in which the ship was destroyed, something called a “rogue wave.” These are waves that are over 100 feet in height. Can you imagine that? It’s basically a giant wall of water as far as the eye can see? Let me read you the exact passage:
Inevitably, then, ships encounter waves that exceed their stress rating. In the dry
terminology of naval architecture, these are called “non-negotiable waves.” Mariners
call them “rogue waves” or “freak seas.” Typically they are very steep and have an
equally steep trough in front of them – a “hole in the ocean” as some witnesses have
described it. Ships cannot get their bows up fast enough, and the ensuing wave breaks
their back. Maritime history if full of encounters with such waves. When Sir Ernest
Shackleton was forced to cross the South Polar Sea in a 22-foot open life boat, he saw a
wave so big that he mistook its foaming crest for a moonlit-cloud. He only had time to
yell, “Hang on, boys, it’s got us!” before the wave broke over his boat. Miraculously,
they didn’t sink. In February 1883, the 320-foot steamship Glamorgan was swept bow to-stern by an enormous wave that ripped the wheelhouse right off the deck, taking all the ship’s officers with it. She later sank. …. In 1976, the oil tanker Cretan Star radioed, “vessel was struck by a huge wave that went over the deck…” and was never
heard from again. The only sign of her fate was a four-mile oil slick off Bombay…  (Junger, Sebastian. The Perfect Storm. New York: W. W. Norton, 1997.)
I’d like for you to really get a picture of what this kind of wave looks like.
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Junger goes on to describe other destructive acts. When I finished reading that section, I thought to myself, “What was that guy doing in an open life boat?” Then my next thought was, “How in the world did he survive it when all these other huge ships were utterly destroyed?” And then my next thought was, “God must have really wanted that man to live. I wonder what great thing he did!”
Well, after finishing The Perfect Storm, I looked in the index to see where I could find his resource on this fellow Shackleton. Of course, there wasn’t one. I had never heard of this man before. But now I was on a mission. I had to find his story! So, I looked on Amazon, typed in Shackleton (this was back when Amazon was in its infancy and just sold books!), and I got only one response back!
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It was a book entitled Endurance: Shackleton’s Incredible Voyage by Alfred Lansing. It was first printed in 1959. I thought, “OOHHHH! An oldie but a goodie!” And so I ordered it, and so I waited, and then I read it.
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Well, I can honestly report it  was the most awesome story I have ever read! The only sad thing I have to relate is that Shackleton didn’t go on to do anything “really great” like I thought he might have. I learned that God saved him so that his legacy to us would be to learn about servant leadership, what it is, and what it constitutes. He is the most fantastic example of a great team leader I have ever encountered. And we’ll discover that God saved him many, many times! The encounter with the rogue wave was just one
of many examples.
Now, don’t get me wrong. Shackleton wasn’t a failure. Here’s a quote on some of the things he did in his life (although most of these were accomplished on earlier expeditions):
As a member of the Discovery team, Shackleton was among the first to attempt to reach
the South Pole, or even to venture inland from the Antarctic coast. He was the first to
discover vegetation on a remote Antarctic island. His Nimrod expedition located the
magnetic South Pole, invaluable for navigational charts. He was the first to find coal in
the Antarctic, altering how scientists saw the makeup and the origins of the continent.
He pioneered innovations in exploration packing, clothing, diet, transport, and equipment.
(Morrell, Margot and Stephanie Capparell. Shackleton’s Way: Leadership Lessons
from the Great Antarctic Explorer. New York: Viking, 2001).
So, what we are going to do over the next several posts is to explore the life and character of Sir Ernest Shackleton and in particular his leadership of the crew of the Endurance in their quest for survival. Even though his leadership has been studied, his servant leadership has not. Endurance, perseverance, and faithfulness will take on new meaning for us. We’ll do this first through story telling and then through a survey. We’ll consider ways we may be like him and ways we may not be. We’ll come away with a new perspective on servant leadership for sure. And hopefully we’ll be inspired and redirected as well. Shackleton comes highly recommended. We won’t be alone in our admiration of him. Here are some quotes from others:
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The renowned Sir Edmund Hillary, veteran explorer, said:
“When disaster strikes and all hope is gone, get down on your knees and pray for Shackleton.”
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Another explorer named Apsley Cherry-Garrard commented:
“For a joint scientific and geographical piece of organization, give me Scott; for a winter journey, give me Wilson; for a dash to the Pole and nothing else, Amundsen; and if I am in the devil of a hole and want to get out of it, give me Shackleton every time.”
His second-in-command Frank Wild said this of him:
“I have served with Scott, Shackleton and Mawson, and have met Nansen, Amundsen, Peary, Cook, and other explorers, and in my considered opinion, for all the best points of leadership, coolness in the face of danger, resource under difficulties, quickness in decisions, never-failing optimism, and the faculty of instilling the same into others, remarkable genius for organization, consideration for those under him, and obliteration of self, the palm must be given to Shackleton, a hero and a gentleman in very truth.”
Wow! Does that give you goosebumps? Are you excited yet? Stay tuned . . .
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Fueling High Performance with Servant Leadership in Houston started a Fire!

May 10th, 2011  |  Published in Articles

Last week’s Houston Conference was a big win for everyone, bringing together the leading lights of Houston’s Servant Leadership Community to explore servant leadership across a kaleidescopic array of dimensions and industries. Thrive-Executives for Servant Leadership in Action, our new NPO, made its debut, as co-host of the conference with CEO Netweavers.
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We examined the secret of “Super Women,” in Air Liquide USA CAO Kim Denney’s “The Female Servant Leader.” (the answer of course, is amazing grace!) Kim challenged women at work to reclaim their authenticity to more fully contribute to the 21st Century organization. Dan Wilford, former CEO from Memorial Herman Healthcare System, captured the audience with his signature charm and conviction that healthcare should first be a Ministry, in “The Spirit of Healthcare.” Larry Payne, Houston Servant Leadership Community maven, inspired and engaged us all with a vision and call to action in“Servant Leadership Community” for Houston. Steve Retzloff, Chairman of the Board of Allegiance Bank, electrified everyone with case after case study linking high performance with servant leadership, in “Servant Leadership in Governance” and Bridgeway Funds Managing Partner Mike Mulcahy gave a profound personal account of his own journey to Servant Leadership –  from Pasadena Texas to the Harvard Business School and on to McKinsey, then Internet Startup, then Enron, and finally, in a powerful shift, to Bridgeway Capital, a unique capital management firm focused on servant leadership culture, which gives away half of its profits to charities selected by Bridgeway people. Conference keynote and Allegiance Bank Superperforming CEO George Martinez gave a thoughtful and provocative presentation advocating for a new  context – going from a worldview of “You or Me” to a worldview of “You and Me.” The Panel Discussion and Audience Interaction was spirited, to say the least.
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Altogether a fantastic launch for thrive in Houston, and a powerful, authentic reach into the real blocking and tackling of servant leadership at work. Again we are so grateful to our sponsors Texas Medical Center Institute for Spirituality and Health, Career Partners International, Texas CEO Magazine, Alpha Kappa Psi, Agile Leadership Network, Visible Applause, Deep Dish Studios, and Corpus Optima.
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The Supersymmetry of Distributed Being

January 14th, 2010  |  Published in Articles

Excerpt from The Superpeforming CEO
From Chapter 14:  Distributed Being

If you look into nature, into these places of community, you will find an amazing degree of alignment; there is a beautiful, symmetrical pattern. No friction, no member out of alignment—the flow is seamless. These organisms all behave intelligently, even though their members are unaware of the big picture and there is no “central controller” to guide them. According to futurist and complexity author Kevin Kelly, they are out of control—a state he describes as “distributed being.” Since this is the preferred operating mode of complex biological forms that have thrived for millions of years, Kelly suggests that our own increasingly complex organizations will inevitably follow the same pattern. In the simplest terms, they solve problems by drawing on masses of relatively simple and locally autonomous agents, rather than a single, super-intelligent executive branch. They are bottom-up, self-organizing systems. In the language of complexity science, they are complex adaptive systems (CAS) displaying emergent features.

Super Alignment

For organizations, reaching anywhere close to this level of performance is only possible in a decentralized environment. But decentralization of decision rights requires corresponding levels of personal responsibility.

Agile project teams are an excellent example.

George: “Birds flocking, fish schooling, bees swarming, all move effortlessly in the same direction, it is a more efficient way to forage and travel, the whole uses less energy to operate in this way. Somehow great teams and great organizations are able to operate as something approaching this ‘frictionless’ state. There is something extra–something invisible at work.

“Some companies become fossilized by centralizing all authority. This is suboptimal. Decisions have to be made as close to the customer as possible, at the lowest level of knowledge and skill. Organizations are patterns of relationships. Conversations are the heart and soul of organizational life. Conversations shape commitment to the organization and create a sense of what is possible. Like Buckminster Fuller’s trimtab on the rudder of a ship, conversations seem insignificant, but have tremendous hidden power. Conversations characterize everyday work life and negotiations between people in the organization and their customers. They determine the quality of service and the overall effectiveness of the company. In many organizations, conversations are negative and blocked or fall into otherwise destructive loops.

“Change cannot be imposed or controlled from the top or from the outside. It is better to work with people at all company levels to help them discover for themselves what is possible and what can be done better. This helps to facilitate new conversations, which often cross boundaries within organizations. By focusing on those conversations at the core of the organization, the greatest leverage can be created, for executives working on strategy, teams working on projects, the whole organization working on its next transformation, or any other critical business function. Systems, structures and processes all help the effective organization, but they count for little if the conversations and relationships are not real. Imposing command-and-control solutions to business problems, especially around knowledge work, has proven to be almost completely ineffective.”

 

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Creating and Sustaining Superperformance III

November 17th, 2009  |  Published in Articles

(From Creating and Sustaining Superperfomance by Barbara Brown, Examiner.com)

A Better Leadership Paradigm

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Galileo and the New Order

October 26th, 2009  |  Published in Articles

At the launch of The Superperforming CEO Book Tour & Seminar in Houston last week, Superperforming CEO George Martinez,  in “An Uncommon View” and Complexity Guru Chris Welsh in “Escape from Flatland” both shared brilliant illustrations about the experience of a paradigm shift.  Both referred to Superperformance as the discovery of a true advance in contemporary business thinking and optimization practice.

Coincidentally stumbled upon this article which furthers the story of Galileo’s invention of the telescope and its groundbreaking implications.

http://bit.ly/3pZ2mK

In the same way, the view of organization as organism (not machine) supplants the century-old Taylor model and points to the incontrovertible need for a new guiding science for organizations – we need a life science not a machine science – it must be a science of management and leadership together.  The new biophysics of optimization – Superperformance science – weds biology and physics (nonequilibrium thermodynamics) to inform the transformation of flow and the emergence of culture.

The article includes a wonderful quote by physics pioneer Max Plank, “”A new scientific truth does not triumph by convincing its opponents and making them see the light, but rather because its opponents eventually die.”

The new optimization science of management & leadership – of complementarity – control  & liberation, will surely become implicit knowledge one day.

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Can Anyone Become Super?

August 6th, 2009  |  Published in Articles

Yes the evidence is that Superperformance  is available to all. But today’s lingering, strictly mechanistic models of management and leadership only take things further in the wrong direction. New knowledge and methods are needed to transcend these caveman paradigms.

Superperformance is a next-generation performance optimization approach that turns conventional wisdom on its ear.

It introduces a new category. As a group, organizational Superperformers outperform the S&P 500 by a margin of almost 5 to 1. They dominate their industries, produce a steady stream of breakthrough operating results, reach coveted levels of customer delight, and are able to continually accelerate and make responsive every aspect of their operations–over exceedingly long periods.

These organizations share the same remarkable traits.

• They all prove the Superperformance Formula (PxC=SP) and harness the same natural laws.
• They all outperform their industry peers over exceedingly long periods.
• They all are led by Superperforming CEOs, who are true servant leaders.

This exciting new approach can be applied to transform performance on any scale in any organization. Superperformance directly challenges prevailing leadership and management paradigms–and rewires many traditional assumptions about organizations and how they operate.

We urgently need to transcend obsolete management practices and operating models and recast organizations as living, complex-adaptive systems–and performance as their emergent fruit. There are numerous real life examples of Superperformance- that when examined as a group -reveal an entirely new understanding of organizations and their hidden potential.

The evidence pulls back the skin of a new life science and  introduces a new biophysics of optimization.

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The Superperforming CEO: Liberating the Promise Within

June 14th, 2009  |  Published in Articles

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In the perfect complement to his groundbreaking first book, Superperformance, Dave Guerra examines the world’s most successful CEOs, unveiling a priceless set of 15 unconventional distinctions in an unmistakable portrait of servant leadership in action.

Release Date: Fall 2009

Find It Online At: www.amazon.com

Learn More about Servant Leadership and Superperformance at the 19th Annual International Servant Leadership

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